Digital Transformation and Public Administration

Digital revolution, which started with the second half of the twentieth century and has been growing in speed, has made very radical changes in human life and continues to do so. The conditions and rules of the era of technology and information, where traditionalism is replaced by innovation in every aspect of ​​life, have a huge impact on people, societies, organizations and, most importantly, states themselves.
Public institutions and organizations that have been representatives of the status quo for a long time are regarded as successful to the extent that they can provide citizens with accurate information, fast and at the lowest cost, with expected quality and zero errors. For example, it is fairly normal for a statistical institute who reports a industrial production data or inflation rate with a ten minute delay become news on media in digital age. In the process digital transformation, public institutions need to meet expectations of all stakeholders in accordance with the requirements of law with a solid approach to information and communication technology management in accordance with an innovative e-government strategy.

Definition of e-Government

The concept of e-government has emerged in the 1990s in order to meet the strong expectations and needs of the communities that have already met with internet. There are different definitions for e-government concept. e-Government is the use of  web based applications and information technology infrastructure in providing information and services to people, organizations or other public institutions in order to improve public management in terms of efficiency, economy, efficiency and quality.

Elements of e-Government

The e-government concept consists of the following components:

  • Use of information and communication technologies
  • A public service
  • New knowledge and skills
  • More effective communication with stakeholders
  • Rise in the quality of public services
  • Change and transformation

Objectives of e-Government

  • Increasing transparency in public sector
  • Conducting better public procurements
  • Providing efficiency and efficiency in public sector
  • Contributing to country’s competitiveness
  • Improving service quality
  • Strengthening the legal system
  • Ensuring effective support business
  • Providing public services on a 7 / 24 basis
  • Improving living standards of the poor
  • Promoting the concept of “governance” in public sector
  • Ensuring the participation of citizens in decision-making mechanisms
  • Providing better and innovative service to business and industrial sectors
  • Preventing petty corruption
  • Promoting digital transformation in the society
  • Lowering service and personnel costs
  • Changing the image of bureaucracy
  • Promoting e-democracy

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